Life is changing.

As all of the older guys (me included) are retiring and getting out of the way the methods we are using to business are changing.  It used to be that it was all relationship based.  You developed a professional trust with some one, and you became their expert.   More recently with the young graduates moving into the marketplace are changing the landscape.   They want to use a computer.  they want to chat or IM.  The personal touch is leaving the business world.  It is getting tougher to build brand loyalty.  It is intresting to watch this change and to see how companies adapt..  Being old, I still want to know the person I am dealing with.